Privacy Policy
Payment Protection Promise
Last updated: June 11, 2024
Thank you for doing business with Land Republic Limited.
Our focus is to complete customer satisfaction. In the event, if you are displeased with the product provided, we will refund the money, provided the reasons are genuine and proved after investigation.
Please read the fine prints of each agreement and contract before buying it, it provides all the details about the product or the property unit(s) you have or intend to purchase.
If for any reason, you are not completely satisfied with a purchase of any Land Republic product, we invite you to review our policy on Payment Protection Promise. This Payment Protection Promise has been created with the aim of providing during and after sale services to buyers of our products.
The following terms are applicable for any products that you purchased from Land Republic.
Refund Policy
The deadline for requesting for a refund is 90 days from the date on which you purchased the product or made the first installment payment for the product. In order to exercise your right to a refund, you must inform the company of your decision by means of a clear written statement, attaching your full name, account details and details of your payment for the product.
You are required to inform us of your decision by sending a mail to the official email address of the company support@landrepublic.co and delivering a physical copy of your request to the company’s primary place of business as you would find in the later part of this policy.
Kindly note that payments for any product that you may place with us will remain on hold till such time that our Customer Experience Team reviews the order and finds it serviceable. All payments will be processed only after customer service accepts your order.
Until then you can request a change in your order details, such as full name arrangements, property, size and other changes, if any. If on review by customer service, your order is found unserviceable, you will have the option to amend the order or get a full refund.
The average timeline for review and acceptance of your order is 48 (Forty Eight) hours from the time of making payments and submitting the subscription forms for the product. When the customer experience team accepts your order after review, it becomes a confirmed order. Confirmed orders can be canceled on request from Client in writing as earlier stated.
We will refund you no later than 90 days from the day on which we receive your request for a refund, a period including the investigation, offer of exchange and amendment of offer. We will use the same means of payment as you used for the purchase.
Kindly note that cancellation and processing fees apply as from time to time maybe determined by the Company.
Conditions for Refund
In order for the product to be eligible for a refund, please make sure that:
- The product was purchased within 90 days of the refund window.
- The product does not correspond with the specification as advertised and/or is defective.
- Any additional costs already incurred in executing your task shall also be deducted wherever applicable. Once an order is completed, that is, payment completed, property allocated and possession and ownership transferred, no refunds can be made.
- No refunds are applicable for advance payments or payments received against approved quotes for purchases once the transaction has been completed.
- We would not be unable to issue a refund without the production/return of the actual receipt and supporting documents for the product purchased.
- Only regular priced products may be 75% refunded. Unfortunately, Products on sale, pre-launch price or discount are not eligible to be refunded up to 75%. This exclusion may not apply to you if otherwise individual policies are entered by the parties to the contrary.
- Refunds will be paid after deducting a cancellation fee and for services already rendered.
This will be calculated from the date of ordering on a slab rate as per the below chart:
The following products cannot be refunded:
· The products sold to you are clearly personalized and to your specifications.
· If you have failed to comply with the terms of the sale on payment plans as provided and agreed by the parties.
· The products sold to you are of a nature that are not suitable to be returned or deteriorate rapidly because of the act of the buyer and no fault of the Company.
· The product is such that it is not suitable for return due to health protection or hygiene reasons after delivery.
· The product after delivery, according to its nature, becomes or has become inseparably mixed with other products.
We reserve the right to refuse to refund you for any product that does not meet the above return conditions in our sole discretion.
Indemnity
You hereby indemnify the Company and undertake to keep the Company indemnified against any losses, damages, costs, liabilities and expenses (including without limitation to reasonable legal fees) arising out of any breach by you of any provision of these Terms or arising out of any claim that you have breached any provision of these Terms.
Definitions of Terms
Interpretation
For the purposes of this Refund Policy, the words have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Land Republic Limited.
Force majure refers to uncontrollable and unexpected events (such as war, labor stoppages, extreme weather, war or an act of God ) that are no fault of any party and make it difficult or impossible to carry out deliver the promised product or service.
Order Value refers to the total consideration paid for the product at the time of the request for refund.
Products refer to the immovable landed properties offered by the Company for sale.
Purchase refers to a sale made on our Website or through verified and registered Land Republic Land Hackers, Sales Assistants or/and Agents.
Refund Window refers to the 90 days timeline after purchase or payment of the first installment, for a purchaser to request for a percentage of refund of the order value.
Sale mean a request by you to purchase product from the company and a subsequent payment of the full consideration for the said identified product.
You means the individual accessing or making a purchase, or the company, or other legal entity on behalf of which such individual is accessing or making the purchase, as applicable.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: support@landrepublic.co
